Privacy Policy

Tuwaiq Technologies Company is a Saudi-registered limited liability company operating in the field of artificial intelligence and computer vision software. Our registered address is Riyadh, Kingdom of Saudi Arabia. For all data protection inquiries, contact us at privacy@tuwaiqtechnologies.com.

Our platform is deployed entirely on client hardware within the client's own facility. We do not operate cloud infrastructure. We do not receive, store, or process your data on our own systems.

The platform processes the following categories of data on behalf of our clients:

• Live video feeds from IP cameras installed at client facilities.
• Visual detections of individuals including body position, posture, and personal protective equipment status.
• Violation records including timestamps, confidence scores, screenshots, and pre-event video clips.
• Camera configuration and zone definition data.
• System access logs and authentication records.

All data is processed and stored exclusively on client-owned hardware within Saudi Arabia. No data is transmitted to Tuwaiq Technologies or to any external system.

Tuwaiq Technologies acts as a data processor under the Saudi Personal Data Protection Law. Our clients are the data controllers. They determine the purposes and means of processing personal data through our platform. They are responsible for ensuring they have a lawful basis for processing the personal data of individuals within their facilities.

We process data only on documented instructions from our clients and do not use client data for any independent purpose.

When you visit tuwaiqtechnologies.com, we collect only the information you voluntarily provide through our contact form. This includes your name, company name, email address, phone number if provided, and the message you submit.

We use this information solely to respond to your inquiry. We do not sell this information. We do not share it with third parties except where required by law. We do not use it for marketing without your explicit consent.

We do not use tracking cookies, advertising pixels, or analytics tools that collect personally identifiable information on this website.

Information submitted through our contact form is transmitted via encrypted connection to our email hosted on Google Workspace. It is stored in our email system and reviewed by authorized team members only.

We retain contact form submissions for a period of 24 months from the date of submission, after which they are permanently deleted unless a commercial relationship has commenced.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

For our platform, security measures include API key authentication, role-based access controls, encrypted connections, audit logging of all access events, and credential protection in all system outputs.

For this website, all data transmission occurs over HTTPS encrypted connections.

If you are an individual whose personal data is processed through our platform at a client facility, your rights under PDPL should be exercised with the client who operates that facility. They are the data controller responsible for facilitating your rights.

If you have submitted an inquiry through this website, you have the right to:

• Request access to your information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@tuwaiqtechnologies.com. We will respond within 15 days of receiving your request.

We do not transfer personal data outside the Kingdom of Saudi Arabia. Our platform operates exclusively on client hardware within Saudi borders. Our website email is hosted on Google Workspace with data residency configured for regional compliance.

Our platform and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately at privacy@tuwaiqtechnologies.com and we will delete it.

We may update this Privacy Policy to reflect changes in our practices, our platform capabilities, or applicable law. Material changes will be communicated by updating the date at the top of this page. We encourage you to review this policy periodically.

For all privacy-related inquiries, to exercise your rights, or to report a data protection concern, contact us at:

We will acknowledge your inquiry within 3 business days and respond fully within 15 business days.